OUTsurance bolsters 'Panic Assist' app with 'armed and medical' response

Johannesburg - OUTsurance has announced that it has bolstered its innovative mobile app feature, Panic Assistance, with the addition of medical support. The insurer said now, with just a tap, users can request armed or medical response, wherever and whenever they may need it, with the service coming at no additional cost to existing OUTsurance policyholders and is even available to non-clients at a nominal yearly fee.

Danie Matthee, OUTsurance CEO, says, “We are constantly looking for opportunities to innovate, especially when it adds value to our clients’ lives – or in this case, save them. With Panic Assistance, app users get true peace of mind wherever they go in South Africa, knowing that they will get the help they need in a safety or medical emergency, as quickly as possible.”

The insurer said behind the feature is powerful technology developed by AURA – a South African company with a vision to make the world a safer place. It said, put simply, their platform (which fully integrates with the OUTsurance app) connects users to a network of registered armed response and medical response units in real-time. In the case of an emergency, the closest available unit is guided directly to the app user, via their smartphone’s location services.

Warren Myers, CEO and Co-Founder of AURA, adds, “You can think of AURA like ‘Uber for emergencies’ and we’re extremely proud of it. It’s also fantastic that we get to partner with forward-thinking companies such as OUTsurance, where clients are more important than absolutely everything else. The service has already saved lives and all we’re interested in is saving even more.”

Panic Assistance is part of an ever-growing umbrella of digital features, falling under OUTsurance’s overall Help@OUT proposition, available on the OUTsurance app and/or via the MyOUTsurance client portal on the OUTsurance website.

Matthee continues, “While Help@OUT originally began as roadside and home assistance, we’re pleased to have grown it into a lot more. Beyond our critical emergency services, clients have access to several convenience features to make every day a little easier. In short, we’re all about #OUTovation - and there’s a lot more of it to come.”

OUTsurance said for one to subscribe to Panic Assistance, they will need to download the OUTsurance app, and follow the steps to sign up. One can also add up to three friends or family members to their subscription.