"When a brand promise is misaligned with the actual customer experience, the relationship fractures. If an insurer promises effortless protection but delivers a complex, bureaucratic claims process during a crisis, the psychological contract…
“People often only read their policy documents when they need to claim. But, taking the time upfront to understand the terms, conditions, the exclusions that explain what is and isn’t covered, and what obligations need to be met, can help avoid…
"Climate change is raising catastrophe losses, ageing infrastructure is increasing property and business-interruption claims, and claims inflation - driven by materials, labour and imported costs - is pushing up the price of every claim," says…
"Ueno Park shows that local changes are part of broader climatic developments affecting entire cities. As a result, adaptations related to cooling, storm water management, and vegetation stability are required," says Lars Regner, Head of Resilience…
"Threat actors are increasingly leveraging AI to enhance their capabilities, enabling more sophisticated phishing campaigns, automated vulnerability discovery, and deepfake-driven social engineering attacks capable of bypassing controls that…
"We've heard our policyholders loud and clear. We recognise that times are tough and while insurance is essential, it can feel like a grudge purchase with no upside beyond claim payments," says Atang Matebesi, CEO of Santam Client Solutions.
"By combining AI, data, and cloud, Jess creates a personalised, context-aware experience that replaces static forms and fragmented processes building a connected ecosystem that delivers better outcomes," says Vinolan Pillay, Chief Executive…
"We welcome the launch of this new marine war risk consortium, which will increase the depth and breadth of solutions available to brokers and clients as they respond to a complex and evolving situation in the Middle East," said Patrick Tiernan,…
“Africa cannot build sustainable growth without strengthening protection mechanisms for its populations, businesses and investments. The Cotonou General Assembly must mark the starting point of a new continental ambition for African insurance…
"When property data is treated as a fixed administrative record, it ignores the reality that risk is a living variable moving in tandem with the market and the surrounding environment. If risks were all static and constant, underwriting would…
“In the current environment, South African manufacturers cannot rely on traditional risk mitigation alone. They need to actively convert volatility into a source of strategic resilience,” says Julie Smith, Corporate Industry Leader at Aon South…
"Our customers deliver more complex projects in an increasingly volatile risk environment, all under more compressed schedules. Our latest research makes clear that if a project is not insurable, it will not be financed. Therefore, building…
“Listening to customer feedback, we realised that travel demand remains strong but there was a gap in the market with regards to travel insurance cover. Therefore, we acted to address our customers’ needs," says Sir Tim Clark, President Emirates…
“Risk management becomes critical during periods like this. There are factors farmers cannot control, like rainfall or global oil prices. But there are also manageable risks, especially around vehicle usage, driver behaviour, and operational…
Insurance Biz is a New Africa Busines News Services (NABNS) publication launched in 2013 to focus on the insurance industry, investments, financial planning, employee benefits etc. It remains a great resource of news for industry professionals, and for those who seek to learn about the financial sector developments.
Subscribe to our weekly newsletter to get the latest insurance and economic news in SA.
Insurance Biz proudly displays the "FAIR" stamp of the Press Council of South Africa, indicating our commitment to adhere to the Code of Ethics for Print and online media which prescribes that our reportage is truthful, accurate and fair. Should you wish to lodge a complaint about our news coverage, please lodge a complaint on the Press Council's website, www.presscouncil.org.za or email the complaint to enquiries@ombudsman.org.za. Contact the Press Council on 011 4843612.
© Insurance Biz 2008-2026
