"This kind of large-scale, unsolicited data gives insurers a uniquely honest view of real customer experience because the Index draws from everyday consumer conversations, not surveys or prompted feedback, and it highlights issues that customers…
“We’ve seen cases where someone reports a vehicle theft, legitimately claims from their insurer. The insurer settles the legitimate claim; the owner thereafter receives a call from someone pretending to be a police officer saying the vehicle…
"The United Nations Office for Disaster Risk Reduction confirms that global disaster losses have intensified in recent years, exceeding US$2 trillion a year, when accounting for cascading and ecosystem costs. These figures are not just statistics;…
"While the lifting of the import ban is a positive policy shift, the true barrier to maximising trade capacity has long been the lack of financing and credit insurance. According to the World Trade Organisation (WTO), up to 80% of global trade…
“The report delves into the many facets of cyber risk and what SMBs can do to alleviate many of the resource constraints experienced. This is particularly challenging given the increasing regulatory and compliance burdens these businesses are…
"From day one, we understood that being a generalist insurer in a competitive and complex market would not set us apart. Our strategy was clear: we would focus on niche, specialised insurance solutions. Over the years, this positioning has helped…
"Recent studies have shown that cyber attacks have become difficult to detect and mitigate. However there are key areas that businesses should prioritise to strengthen their resilience against cyber threats. These include phishing, ransomware,…
"The solution to this isn't more employee awareness training emails that everyone ignores. It's meaningful, targeted, role-specific education combined with proper technical architecture that assumes humans will make mistakes, and builds resilience…
"Insurers are fast-tracking the adoption and integration of digital tools to improve efficiency and customer service across all areas of the business. Additionally, AI is supercharging big-data usage – allowing insurers to create hyper-personalised…
"The Africa Disaster Risk Financing Programme has mobilized over $150 million in support of 16 African nations, safeguarding more than six million people and demonstrating the transformative potential of strategic financial solutions in safeguarding…
"Medical malpractice and professional indemnity cover provide crucial legal defence. Even when a claim is unfounded, insurers still face costs in defending you — or in paying damages if liability is proven," says Clarissa Rizzo, Business Unit…
"These appointments reinforce our commitment to deliver 'one face to market' and the best possible service for customers in all markets. Board-level attention for each of these markets and for Distribution will ensure we are close and highly…
"The human element is often overlooked in discussions about road safety. We insure some of the country’s biggest transport fleets, and what we see repeatedly is that crashes are rarely caused by a single fault. They’re caused by small moments…
"Actuaries, policymakers, researchers, and anyone interested in analysing and comparing different data sets will benefit from using the index, which offers users insights into climate trends across South Africa and their potential impacts on…
Insurance Biz is a New Africa Busines News Services (NABNS) publication launched in 2013 to focus on the insurance industry, investments, financial planning, employee benefits etc. It remains a great resource of news for industry professionals, and for those who seek to learn about the financial sector developments.
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